FAQ

Q1 Where can I purchase enLux LED products?

A partial list of Distributors is located on our website Where to Buy tab where you may search alphabetically by Name or by City/State. For more Distributor information, technical assistance, product questions or support, our Customer Service can help you:

  • Monday-Friday: 8:00AM–4:30PM MST
  • Phone: (480) 733-8065 ext 251
  • Email: sales@enluxled.com
Q2 Do you publish a catalog?

To make sure we are providing the most accurate information on our products, we provide our specifications only in electronic form. All data sheets and product info may be found on the Library tab of the enLux Lighting website.

Q3 What makes the enLux DL Series Down Light products the best choice?

No other LED product manufacturers are providing the following product flexibility and services:

Tailor-made CCT, trim size, trim color, input voltage, input power, mounting mechanism, delivered within 4 weeks or earlier. In most cases routine orders are filled within 2 weeks, a necessity for contractors. Provide on-site customer assistance to develop and fabricate various mounting mechanisms that enable enLux to retrofit the DL Series Downlight to a fixture that its original manufacturer is no longer able or willing to support.

Using FedEx Next Day International door-to-door service, enLux delivers the shipment directly to the customer’s door or jobsite. No need to worry about customs clearance and tracking. Free from worry that your shipment is slowly proceeding en-route in a container or waiting for dockside assistance. Each carton is clearly marked, and weighs less than 20 lbs for easy handling at the job site.

Q4 What are the advantages to using LED luminaires?

LED luminaires bring several advantages to the lighting industry, including high efficacy and durability, and with superior life over other lamp sources, their required maintenance is greatly reduced. All this translates into energy savings, maintenance savings, and environmental sustainability.

Q5 What makes the enLux lights meaningful?

The fact that they weren’t developed purely with profits in mind; they were designed to better our quality of life using state-of-the-art solid state technology for lighting that is bright, safe and highly energy efficient.

Q6 What makes the enLux LED light practical?

The fact that they make good sense when compared to conventional incandescent floodlights – they’re an easy drop-in replacement, and are more cost-effective and energy-efficient. The enLux DL Series Down lights are an easy retrofit installation solution.

Q7 What makes the enLux LED lights green?

The fact that they are nearly 100% recyclable, fully sustainable, unlike incandescent and compact fluorescent lights (CFL). The enLux LED lights do not contain any harmful gases or toxic mercury. Un-like CFL lights that need to be disposed of carefully, an enLux LED light can be recycled and should never end up in a landfill. But if LED lights aren’t recycled and are put in a landfill, it means they will not leach harmful poisons into the earth and atmosphere.

Q8 Just how long is 50,000 Hours?

50,000 hours lit for 24 hours per day will last over 5 and a half years.
50,000 hours lit for 12 hours per day will last for over 11 years.
50,000 hours lit for 8 hours per day will last for over 17 years.
50,000 hours lit for 4 hours per day will last for over 34 years.

Q9 What if I do not like the LED lights, can I return them?

We want you to be satisfied with your purchase. Within 30 days of your purchase, if you are not satisfied, you may either exchange them for a different style of light, or return the product for a full refund of the product (not including shipping charges). Simply send an email to “RMA@enluxled.com”. An enLux Lighting representative will promptly respond with an RMA form to fill out and return with the product, enLux does not charge a restocking fee for lights returned within 30 days of purchase. Unfortunately, shipping fees cannot be refunded.

Q10 Do the enLux LED products have a warranty?

LIMITED PRODUCT WARRANTY – We warrant to the original purchaser, with proof of purchase, its delivered products shall be free from defects in material and workmanship for three (3) to five (5) years from date of shipment depending on the product purchased. enLux Lighting will repair, or at our option, replace the defective product during the stated warranty period. This warranty applies only to the repair or replacement of the product and only when the product has been properly handled, installed and maintained according to our instructions. This warranty excludes defects resulting from improper handling, storage, installation, acts of God, fire, vandalism or civil disturbances. Purchaser must notify us in writing within 30 days of noticing the defect. This warranty excludes field labor or service charges related to the repair or replacement of the product. We reserve the right to change the warranty period without prior notice and without incurring obligation and expressly disclaims all warranties not stated in this limited warranty.

Five Year:

  • – DL1 Down Light Series
  • – DL2 Down Light Series
  • – DL2 High Bay Series

enLux Lighting will repair, or at our option, replace the defective product during the stated warranty period. This warranty applies only to the repair or replacement of the product and only when the product has been properly handled, installed and maintained according to our instructions. This warranty excludes defects resulting from improper handling, storage, installation, acts of God, fire, vandalism or civil disturbances. This warranty excludes field labor or service charges related to the repair or replacement of the lamp. enLux Lighting reserves the right to change the warranty period without prior notice and without incurring obligation and expressly disclaims all warranties not stated in this limited warranty.

If the light should fail during this period, simply send email to “RMA@enluxled.com” An enLux Lighting representative will promptly respond to you with RMA form and RMA number to return the lights.